Refund policy

Cancellation & Refund Policy

Cancellation Policy

Customers may cancel their Starlink rental reservation by providing written notice.

• More than 7 days before the rental start date: A full refund will be issued, less any non-refundable processing fees.
• 3–7 days before the rental start date: A 50% refund will be issued.
• Less than 72 hours before the rental start date or after the rental period begins: No refund will be issued.

Cancellations made after equipment has been reserved, prepared, or dispatched may be subject to additional charges.

Rental Changes

Requests to modify rental dates or extend rental periods are subject to equipment availability. Additional rental days will be charged at the applicable daily rate.

Equipment Return Policy

Customers are responsible for returning all Starlink equipment and accessories in the same condition as received. Failure to return equipment, loss, theft, or damage may result in additional charges to cover repair or replacement costs.

Service Interruptions

While every effort is made to provide reliable connectivity, service availability may be affected by factors outside of our control, including weather conditions, satellite coverage limitations, equipment issues, or Starlink network conditions. Refunds for service interruptions will be considered on a case-by-case basis.

Refund Processing

Approved refunds will be processed back to the original payment method. Refund processing times may vary depending on the customer’s bank or payment provider.

By completing a rental reservation, customers acknowledge and agree to the terms of this Cancellation & Refund Policy.